Costa Rica Shuttle Transfers

Need Help?

If you have questions about booking your shuttle, don’t see the route you need, or are having trouble using the system, we are here to help. Please send us an email at bookings(at)twoweeksincostarica(dot)com

Below are some commonly asked questions that also might help:

Frequently Asked Questions – Shuttle Bookings

Q: Are the prices listed per person or for the entire shuttle? 

A: Prices are per shuttle, not per person. The price for the entire shuttle will be displayed under the calendar after you enter the number of people and date. 

Q: Is tax included? 

A: Tax is not included and will be added to your order. Costa Rica’s VAT (Value Added Tax) is 8% until June 30, 2023. The VAT changes to 13% starting on July 1, 2023. 

Q: How far in advance should I book my shuttles?

A: We recommend booking at least one week (or more) before your trip; however, we can usually accommodate bookings with at least three days’ notice. For Christmas and Easter travel, we recommend booking at least one month before, if possible. We do not book shuttles more than six months in advance because of constantly changing travel situations, rate changes, etc. 

Q: I am trying to book for tomorrow or the next day. Why isn’t the calendar letting me select that date?

A: Those dates are blocked off. We need at least three days’ notice to receive your order, make the arrangements with the shuttle operator, collect your payment, and then pay the shuttle operator.   

Q: Where will I find my driver at the airport? 

A: Your shuttle driver will be waiting outside the airport exit doors, holding a sign with your name on it. The driver will use your flight information to know when to arrive. 

Q: What if I can’t find my driver at the airport or they don’t show up at my hotel/vacation rental? 

A: The drivers we use are almost always on time or a little early for pick ups. If you cannot find your driver or they do not show up on time, please contact us right away. Your confirmation (received after payment) will have our email, phone number, and emergency WhatsApp number. It also will have the shuttle company’s contact details. 

Q: Do I tip the driver? How much? 

A: The drivers do not expect anything; however, it is common to tip if you have received good service. People often tip drivers $10-20 USD or more depending on the length and quality of the ride.   

Q: Can the shuttle make stops? 

A: Yes, you can make quick stops to use the restroom or buy some snacks and drinks. For longer rides (over 2 hours), up to one hour of stops is included to have a quick meal, take pictures, go grocery shopping, etc. Stops need to be along the route from your pick up to drop off location.

Q: Can I modify or cancel my shuttle booking? What is the cancellation policy?

A: Yes. Modifications are usually possible with at least one day’s notice. Additional charges may apply if you are changing the shuttle route. 

A: Cancellation policies vary by shuttle company. The specific policy will be on your order confirmation. Typically, you can cancel for a full refund minus a $20 fee per shuttle as long you give us at least 24 or 48 hours’ notice (depending on the company).